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Development of an Installation & Servicing Supply Chain Strategy

Industry - Energy

Issue

  • This leading UK energy company was developing a radical new home heating appliance from scratch and as such had to develop an entirely new supply chain to support its installation and after market servicing

Solution

  • By working closely with the product design teams and marketing department outline specifications and customer requirements were captured
  • Leading market players (manufacturers) were interviewed as a form of benchmarking to understand supply chain options within the industry
  • The above allowed the identification of key processes and core competencies which could then be used as the basis for a number of supply chain scenarios
  • Scenarios were then tested upon a high level Supply Chain cost model

Benefits

  • A clear strategy and plan to move forward with complete with a high level cost model against which to compare potential outsourcing partners suggested costings
  • Initial suggestions as to who potential partners may be and/or some high level selection criteria

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